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Touchpoint
The Journal of Service Design
p-ISSN: 1868-6052
e-ISSN: 2940-2778
Editor-in-Chief:
Jesse Grimes
e-ISSN: 2940-2778
Service Design Network gGmbH
Mülheimer Freiheit 56
D-51063 Köln, Germany
Contents
Beyond Feature Sets: Orchestrating service value through product leadershipC. Aydıncan Ataberk
pp: 6-11, 2025-04-07
Science Fiction & Foresight: Service Design Beyond Tomorrow: Upskilling futures-friendly service innovation
Helena Wataya
pp: 12-15, 2025-04-07
Creative Tension and Collaborative Intent: The service design and product management partnership
Matt Edgar
pp: 16-18, 2025-04-07
Service Design as a Counter-Cultural Force
Andy Polaine, Ben Reason, Lavrans Løvlie
pp: 20-21, 2025-04-07
Service Design and Product Management in Growing Companies
Samin Razagh
pp: 22-27, 2025-04-07
A Pattern Language for Service Experiences: Bridging the gap between service design and product management
Rodion Sorokin
pp: 28-35, 2025-04-07
Collaboration for Better Discovery: How to move fast without breaking things
Filip Makowiecki
pp: 36-39, 2025-04-07
Balancing Human-Centred Design with Product Management
Brielle Mariucci, Isabelle Bradberry, Meera Rothman
pp: 40-43, 2025-04-07
Bridging Disciplines: Where Service Design Meets Product Management: A convergence of perspectives
Greg Lakloufi
pp: 44-47, 2025-04-07
Service Design, Product and Journey Management Collaboration Model
Mariah Mills
pp: 48-52, 2025-04-07
Bridging the Semantic Divide: A common framework for defining ‘product’ and ‘service’
Jonathan Rez, Amy Lynch, Sandeep Achanta
pp: 53-60, 2025-04-07
Service Design in Product-Led Organisations: Building bridges for greater impact
Estelle Ricoux
pp: 61-63, 2025-04-07
Service Design and Product Management Walk into a Bar: Creating organisational impact
Mauricy Motta-Filho
pp: 64-67, 2025-04-07
Outcome-Based Collaboration Strategy for Designing a Hardware-as-a-Service: Evolving collaboration from ‘Discovery blueprint’ to ‘Service go-live’
Vimalesh Mallya, Kavya Murugan
pp: 68-74, 2025-04-07
Bridging Design and Product Perspectives: The role of the customer economics matrix
Sara Edwards
pp: 75-77, 2025-04-07
Failures and Wins of Service Design in Large Product Organisations
Anna Kholina, Paula Laitinen, Jan Schneider
pp: 78-82, 2025-04-07
Enriching Outcomes Through Service Design and Product Management Partnership
Kate Kapp, Eric Boye, Rania Brand
pp: 83-85, 2025-04-07
Service Design in Medical Device Product Management
Ida Koho
pp: 86-89, 2025-04-07
The Future of Service and Product: Designing for Alignment and Scalability: Merging a human-centred approach with an execution focus to drive innovation
Mike Hyzy, Kate Stull
pp: 90-93, 2025-04-07
Agile Service Design with the Product Management Blueprint
Chunqiu Li
pp: 95-99, 2025-04-07
Designing for Future Adopters: Unlocking hidden value in service ecosystems
Ryan Dias
pp: 100-102, 2025-04-07
Meet the SDN Award Head of Jury
Luis Alt
pp: 103-106, 2025-04-07
Volume 15
Volume 14
Volume 13
Volume 12
Volume 11
Volume 10
Volume 9
Volume 8
Volume 7
Volume 6
Volume 5
Volume 4
Volume 3
Volume 2
Volume 1
