Touchpoint - The Journal of Service Design

The Journal of Service Design

p-ISSN: 1868-6052
e-ISSN: 2940-2778

Jesse Grimes

Service Design Network gGmbH
Mülheimer Freiheit 56
D-51063 Köln, Germany

Touchpoint is published three times a year in printed and in electronic form. Starting from Volume 14 (2023) the e-journal will be available from Logos Verlag Berlin. The print journal and all back issuses are avaliable from SDN.

Current Issue: Volume 14 Number 1 (2023)

Touchpoint - The Journal of Service Design, 14/1


Designing Employee Experience for Customer and Talent Retention: A case of B2B services in the energy sector
Paul Pietyra
pp: 6-9, 2023-08-18

Bridging the Gap Between Distant Disciplines
Manuel Großmann, Juliane Kutzke
pp: 10-12, 2023-08-18

Equity-infused CX, EX and Service Health at NASA: Differentiating, defining and measuring equitable experience and operations
Victor Udoewa
pp: 16-21, 2023-08-18

Building Trust and Employee Engagement: Co-creation of the employee journey during a regional integration
Angelica Bello, Alejandra Campo
pp: 22-27, 2023-08-18

The Teacher Journey Map: Creating better faculty experiences through service design
Marisabella De Castro Abello, Fadia Khouri, Mario Gómez
pp: 28-31, 2023-08-18

Service Design for TalentDevelopment: An Asian experience
Jia Xiang Chua, Regina Tan Ching Yin
pp: 32-35, 2023-08-18

Designing Cultures of Success: The value of employee engagement
Sam Elliott
pp: 36-39, 2023-08-18

To Fit or Not to Fit? Service designers' double-edged dilemma
Mauricio Manhaes
pp: 40-46, 2023-08-18

Beyond the Employee Journey: Co-design to foster change
Stefano Franzon, Marianna Carbone, Martina Rossi
pp: 47-49, 2023-08-18

Happy Employees Drive Happy Customers
Geke van Dijk, Dorien Hendriksen
pp: 50-55, 2023-08-18

Employee On-boarding Experience in a Hybrid, International Set-up
Serena Talento, Roberta Tassi, Marco Vianello
pp: 56-59, 2023-08-18

Expanding Employee Journeys with a Focus on Relationships: Integrating human and social capital strategies
Clara Llamas, Peter Horvath, Daniel Boos
pp: 60-63, 2023-08-18

Not Just a Training: Transforming Service Excellence in Healthcare
Danielle McGuinness, Jennifer Bloomfield, Michele Jacobs-Brown
pp: 64-68, 2023-08-18

Therapeutic Benefits of Using Service Blueprinting: Kickstarting meaningful conversations to design thoughtful employee experiences
Hira Javed
pp: 69-71, 2023-08-18

Empowering People to Accomplish Amazing Things Together: Nine HR services to dramatically boost team performance
Robert Bau
pp: 72-77, 2023-08-18

A Co-creation Framework for Interdisciplinary Collaboration
Pushpi Bagchi, Chris Elsden, Steven Earl, Kam Chan, Chris Speed
pp: 79-82, 2023-08-18

Service Design Heuristics for Employee Experiences: Creating a compelling workplace
Austin Govella
pp: 83-87, 2023-08-18

Using Service Design to Shape Employee Journeys: Principles and methods to meet employees' needs
Ricardo Martins
pp: 88-91, 2023-08-18

Turning Workplaces into Employee Service Experiences: How to change the system without being its owner
Thomas Speicher
pp: 92-97, 2023-08-18

Design Toolkits for Enhancing Team Engagement: ‘Oden’ and ‘Donburi’: Food-inspired approaches to organisational transformation in Japan
Kahoru Tsukui, Soya Matsumura, Nozomu Tannaka, Shin Okamoto, Emily Kimura, Kohei Aida
pp: 98-103, 2023-08-18

User Research with Generative Tools: Understanding users' latent needs and desires
Julia Alberga
pp: 104-107, 2023-08-18

Furnishing Fun: Revamping a Retailer’s Employee Experience through Service Design
Katie Murrie, Kim Anderson
pp: 109-112, 2023-08-18

Back issues

Volume 13

Touchpoint 13(1) Touchpoint 13(2) Touchpoint 13(3)

Volume 12

Touchpoint 12(1) Touchpoint 12(2) Touchpoint 12(3)

Volume 11

Touchpoint 11(1) Touchpoint 11(2) Touchpoint 11(3)

Volume 10

Touchpoint 10(1) Touchpoint 10(2) Touchpoint 10(3)

Volume 9

Touchpoint 9(1) Touchpoint 9(2) Touchpoint 9(3)

Volume 8

Touchpoint 8(1) Touchpoint 8(2) Touchpoint 8(3)

Volume 7

Touchpoint 7(1) Touchpoint 7(2) Touchpoint 7(3)

Volume 6

Touchpoint 6(1) Touchpoint 6(2) Touchpoint 6(3)

Volume 5

Touchpoint 5(1) Touchpoint 5(2) Touchpoint 5(3)

Volume 4

Touchpoint 4(1) Touchpoint 4(2) Touchpoint 4(3)

Volume 3

Touchpoint 3(1) Touchpoint 3(2) Touchpoint 3(3)

Volume 2

Touchpoint 2(1) Touchpoint 2(2) Touchpoint 2(3)

Volume 1

Touchpoint 1(1) Touchpoint 1(2) Touchpoint 1(3)