Contents

Bridging Service Design and Data Engineering
Davide Posillipo, Sonia Balduzzi
pp: 10-15, 2026-04-20

Making AI Authority Legible and Contestable for Public Services
Kazi Mahdi Amin
pp: 16-21, 2026-04-20

Orchestrating Co-performance in Healthcare: Evolving blueprints to manage complex ecosystems
Rafael Poiatti
pp: 22-25, 2026-04-20

AI Strategy as the Foundation of Service Design: Before you launch a service design project, have an AI strategy first
Krystyna Jarek, Małgorzata Jurkiewicz
pp: 26-32, 2026-04-20

Designing Responsibility in Human–Machine Interaction
Miriam Schmalen
pp: 34-36, 2026-04-20

From Collaboration to Co-Performance: Designing accountability in AI-enabled services
Ákos Csertán
pp: 37-39, 2026-04-20

Designing Human + AI Co-Performance in Emergency Management: From static reports to dynamic decision support
John Sexton, Savannah Redlinger, Armand Tesserot, Ramin Ostad
pp: 40-45, 2026-04-20

Service Design for AI Impact Measurement: A framework for capturing what AI really delivers in hybrid services
Roberta Tassi, Yulya Besplemennova
pp: 46-49, 2026-04-20

From Service Blueprints to Transformation Blueprints: Adding diagnostic and orchestration layers for AI integration
Sandra Griffel, Charlotte Block
pp: 50-55, 2026-04-20

Designing Transitions, Not Just Technologies: Co-designing AI triage in a hospital setting
Chris Ferguson, Matt Ratto
pp: 56-65, 2026-04-20

Designing Judgement in AI-Mediated Co-Creation: A service design view on judgement
Chunqiu Li
pp: 66-69, 2026-04-20

Prototyping Civic Futures with Legible AI: A practice-based case study from St Petersburg’s Historic Gas Plant District
Steve Diasio
pp: 70-73, 2026-04-20

Designing for Flow: Service designers at the helm of agentic AI
Shelley Evenson
pp: 74-76, 2026-04-20

The Role of AI in Participatory Workshop Design and Facilitation: Facilitatory insights across preparation, execution and follow-up
Máté Attila Barna
pp: 78-83, 2026-04-20

Co-Designing Personas with AI: Community-anchored synthesis in the age of generative models
Priscilla Chueng-Nainby, Nabilah Gelshirani, John Lee
pp: 84-87, 2026-04-20

Ghost Touchpoints and the Visible Intent Layer: Exposing invisible automation in a service blueprint
Brigitte Kovács, Daniela Otalvaro, Janelle Leung, Kristel Tan
pp: 88-95, 2026-04-20

Echoing Futures: Prototyping an AI mentor to spark civic imagination in young people
Ashwin Vasudevan, Joan Yieke, Spencer Foxworth, Yuliya Zakolyabina, Tooba Tul Muntaha
pp: 96-99, 2026-04-20

Mapping AI Use in the Employee-centric Hybrid Workplace
Kiwoong Nam, Minna Pietikäinen, Jenna Pennanen, Siiri Jalo, Tarja Kantola, Jia Wang
pp: 100-104, 2026-04-20

Volume 16

Volume 15

Volume 14

Volume 13

Volume 12

Volume 11

Volume 10

Volume 9

Volume 8

Volume 7

Volume 6

Volume 5

Volume 4

Volume 3

Volume 2

Volume 1