MENÜ
Touchpoint
p-ISSN: 1868-6052
e-ISSN: 2940-2778
 |
Designing the Future of Higher Education : Transforming institutions through service designKatalina Papic, Ángela Martínez VásquezTouchpoint - Business Transformation by Design 16 No. 3 (2025)https://doi.org/10.30819/touchpoint.16-3.10 pp: 52-55 2025-09-19 |
Papic, K., & Vásquez, Á.M. (2025). Designing the Future of Higher Education : Transforming institutions through service design. Touchpoint - Business Transformation by Design, 16 (3), 52-55. doi:10.30819/touchpoint.16-3.10
@article{Papic_2025,
doi = {10.30819/touchpoint.16-3.10},
url = {https://doi.org/10.30819/touchpoint.16-3.10},
year = 2025,
publisher = {Logos Verlag Berlin},
volume = {16},
number = {3},
pages = {52-55},
author = {Katalina Papic, Ángela Martínez Vásquez},
title = {Designing the Future of Higher Education : Transforming institutions through service design},
journal = {Touchpoint - Business Transformation by Design}
}
url = {https://doi.org/10.30819/touchpoint.16-3.10},
year = 2025,
publisher = {Logos Verlag Berlin},
volume = {16},
number = {3},
pages = {52-55},
author = {Katalina Papic, Ángela Martínez Vásquez},
title = {Designing the Future of Higher Education : Transforming institutions through service design},
journal = {Touchpoint - Business Transformation by Design}
Abstract
This article explores how service design can redefine the university experience and presents the case of Universidad Adolfo Ibáñez (UAI) in Chile. Through its Student Experience Office, UAI has implemented a model that anticipates trends and continuously enhances the experience of both students and staff. This initiative blends participatory research, strategic foresight and organisational design to help institutions respond to – and lead in – times of social, technological and cultural transformation.
Buying Options
(D) = Within Germany
(W) = Abroad
(W) = Abroad
*You can purchase the eJournal/ePaper (PDF) alone or combined with the printed journal (eBundle). In both cases we use the payment service of PayPal for charging you - nevertheless it is not necessary to have a PayPal-account. With purchasing the eJournal/ePaper or eBundle you accept our licence for eBooks.
For multi-user or campus licences (MyLibrary) please fill in the form or write an email to order@logos-verlag.de
Logos Verlag Berlin GmbH, Georg-Knorr-Str. 4, Geb. 10, D-12681 Berlin, Tel.: +49 (0)30 4285 1090, FAX: +49 (0)30 4285 1092 Datenschutz