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Touchpoint
p-ISSN: 1868-6052
e-ISSN: 2940-2778
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Designing Inclusive Talent Pipelines :Service design for digital upscalingHarry Mawardi, Adellia Paramithasari, Hadi SuciptoTouchpoint - Business Transformation by Design 16 No. 3 (2025)https://doi.org/10.30819/touchpoint.16-3.02 pp: 10-13 2025-09-19 |
Mawardi, H., & Paramithasari, A., & Sucipto, H. (2025). Designing Inclusive Talent Pipelines :Service design for digital upscaling. Touchpoint - Business Transformation by Design, 16 (3), 10-13. doi:10.30819/touchpoint.16-3.02
@article{Mawardi_2025,
doi = {10.30819/touchpoint.16-3.02},
url = {https://doi.org/10.30819/touchpoint.16-3.02},
year = 2025,
publisher = {Logos Verlag Berlin},
volume = {16},
number = {3},
pages = {10-13},
author = {Harry Mawardi, Adellia Paramithasari, Hadi Sucipto},
title = {Designing Inclusive Talent Pipelines :Service design for digital upscaling},
journal = {Touchpoint - Business Transformation by Design}
}
url = {https://doi.org/10.30819/touchpoint.16-3.02},
year = 2025,
publisher = {Logos Verlag Berlin},
volume = {16},
number = {3},
pages = {10-13},
author = {Harry Mawardi, Adellia Paramithasari, Hadi Sucipto},
title = {Designing Inclusive Talent Pipelines :Service design for digital upscaling},
journal = {Touchpoint - Business Transformation by Design}
Abstract
IndonesiaNEXT – a telecommunications company’s Corporate Social Responsibility initiative, bridges Indonesia’s skills gap through learner-centred, role-based upskilling. Addressing educational disparities and industry demands, the programme fosters inclusive talent development across 38 provinces, aligning with Indonesia’s 2045 digital vision.2 This article explores its co-designed, scalable certification pathways.
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