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Touchpoint
p-ISSN: 1868-6052
e-ISSN: 2940-2778
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Doing, Not Talking (About Service Design) : Jams as a strategic impulse within organisationsAdam StJohn Lawrence, Markus Edgar HormeßTouchpoint - Designing from Within 15 No. 3 (2024)https://doi.org/10.30819/touchpoint.15-3.10 pp: 47-50 2024-12-06 |
Lawrence, A.S., & Hormeß, M.E. (2024). Doing, Not Talking (About Service Design) : Jams as a strategic impulse within organisations. Touchpoint - Designing from Within, 15 (3), 47-50. doi:10.30819/touchpoint.15-3.10
@article{Lawrence_2024,
doi = {10.30819/touchpoint.15-3.10},
url = {https://doi.org/10.30819/touchpoint.15-3.10},
year = 2024,
publisher = {Logos Verlag Berlin},
volume = {15},
number = {3},
pages = {47-50},
author = {Adam StJohn Lawrence, Markus Edgar Hormeß},
title = {Doing, Not Talking (About Service Design) : Jams as a strategic impulse within organisations},
journal = {Touchpoint - Designing from Within}
}
url = {https://doi.org/10.30819/touchpoint.15-3.10},
year = 2024,
publisher = {Logos Verlag Berlin},
volume = {15},
number = {3},
pages = {47-50},
author = {Adam StJohn Lawrence, Markus Edgar Hormeß},
title = {Doing, Not Talking (About Service Design) : Jams as a strategic impulse within organisations},
journal = {Touchpoint - Designing from Within}
Abstract
Whether done as an in-house or external service designer, embedding and scaling service design practice in an organisation is hard. It’s often said that ‘you have to do service design to get it’, but how can we help people experience this way-of-working, and learn its methods and mindsets? One way is to use a format which is familiar to many service designers – jamming.
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