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Touchpoint
p-ISSN: 1868-6052
e-ISSN: 2940-2778
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The Hidden Value of Bridging Boundaries in Service Design: Fostering interconnectedness for the betterment of humanity and the planetHira JavedTouchpoint 14 No. 2 (2023)https://doi.org/10.30819/touchpoint.14-2.09 pp: 50-53 2023-12-22 |
Javed, H. (2023). The Hidden Value of Bridging Boundaries in Service Design: Fostering interconnectedness for the betterment of humanity and the planet. Touchpoint, 14 (2), 50-53. doi:10.30819/touchpoint.14-2.09
@article{Javed_2023,
doi = {10.30819/touchpoint.14-2.09},
url = {https://doi.org/10.30819/touchpoint.14-2.09},
year = 2023,
publisher = {Logos Verlag Berlin},
volume = {14},
number = {2},
pages = {50-53},
author = {Hira Javed},
title = {The Hidden Value of Bridging Boundaries in Service Design: Fostering interconnectedness for the betterment of humanity and the planet},
journal = {Touchpoint}
}
url = {https://doi.org/10.30819/touchpoint.14-2.09},
year = 2023,
publisher = {Logos Verlag Berlin},
volume = {14},
number = {2},
pages = {50-53},
author = {Hira Javed},
title = {The Hidden Value of Bridging Boundaries in Service Design: Fostering interconnectedness for the betterment of humanity and the planet},
journal = {Touchpoint}
Abstract
Service designers often oscillate between different spaces and zoom levels. This puts them in a unique position to bridge various institutional boundaries. Facilitating, nurturing and sustaining the relationships at these boundaries is not only emotionally and mentally cumbersome, but the impact of this work is also difficult to measure.
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