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Cultural Management: Science and Education (CMSE)
ISSN: 2512-6962
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Quality Management in the Museums of LithuaniaValentina Burksiene, Jaroslav Dvorak, Lina ValutieneCultural Management: Science and Education 6 No. 2 (2022)https://doi.org/10.30819/cmse.6-2.01 pp: 9-20 2023-01-03 |
Stichworte/keywords: Quality, quality management, public services, Lithuania, museums
Burksiene, V., & Dvorak, J., & Valutiene, L. (2022). Quality Management in the Museums of Lithuania. Cultural Management: Science and Education, 6 (2), 9-20. doi:10.30819/cmse.6-2.01
@article{Burksiene_2022,
doi = {10.30819/cmse.6-2.01},
url = {https://doi.org/10.30819/cmse.6-2.01},
year = 2022,
publisher = {Logos Verlag Berlin},
volume = {6},
number = {2},
pages = {9-20},
author = {Valentina Burksiene, Jaroslav Dvorak, Lina Valutiene},
title = {Quality Management in the Museums of Lithuania},
journal = {Cultural Management: Science and Education}
}
url = {https://doi.org/10.30819/cmse.6-2.01},
year = 2022,
publisher = {Logos Verlag Berlin},
volume = {6},
number = {2},
pages = {9-20},
author = {Valentina Burksiene, Jaroslav Dvorak, Lina Valutiene},
title = {Quality Management in the Museums of Lithuania},
journal = {Cultural Management: Science and Education}
Abstract
This article analyzes the issues related to quality management in the museums of Lithuania as there is no imperative requirement for them to apply quality systems. Every museum is flexible to decide whether to implement or not any of the models. The questionnaire based on the literature review helped to reveal the reality of quality management and the attitudes of museums toward quality and its management. According to the findings, the majority of the museums do not apply any model for the improvement of quality and customer satisfaction, but all of them implement separate variables of the total quality management system.
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