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Touchpoint
p-ISSN: 1868-6052
e-ISSN: 2940-2778
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A Framework for Connecting Vision to Value: Service design insights from an on-going, multi-year manufacturing transformationJohn Sexton, Julia Dinoto, Naman MandhanTouchpoint 14 No. 3 (2023)https://doi.org/10.30819/touchpoint.14-3.08 pp: 42-46 2024-03-11 |
Sexton, J., & Dinoto, J., & Mandhan, N. (2023). A Framework for Connecting Vision to Value: Service design insights from an on-going, multi-year manufacturing transformation. Touchpoint, 14 (3), 42-46. doi:10.30819/touchpoint.14-3.08
@article{Sexton_2023,
doi = {10.30819/touchpoint.14-3.08},
url = {https://doi.org/10.30819/touchpoint.14-3.08},
year = 2023,
publisher = {Logos Verlag Berlin},
volume = {14},
number = {3},
pages = {42-46},
author = {John Sexton, Julia Dinoto, Naman Mandhan},
title = {A Framework for Connecting Vision to Value: Service design insights from an on-going, multi-year manufacturing transformation},
journal = {Touchpoint}
}
url = {https://doi.org/10.30819/touchpoint.14-3.08},
year = 2023,
publisher = {Logos Verlag Berlin},
volume = {14},
number = {3},
pages = {42-46},
author = {John Sexton, Julia Dinoto, Naman Mandhan},
title = {A Framework for Connecting Vision to Value: Service design insights from an on-going, multi-year manufacturing transformation},
journal = {Touchpoint}
Abstract
From CEOs to individual contributors to consultants, we all share a common desire: to ensure that our investments of time, energy and resources yield meaningful outcomes. We aim to make a positive impact on our organisations and the people they serve. In short, we all want to create value. But in a world increasingly reliant on global companies, complex systems and rapidly advancing technology, it can be a significant challenge to identify – let alone influence – real sources of value.
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